Call Centre Data

DateDay of WeekAgentAnswered?Resolved?Speed of AnswerAvg. DurationSatisfaction Rating
01/01/2017 12:02SunAlexisYY11300:02:245
01/01/2017 17:36SunAlexisYY9000:03:481
02/01/2017 11:08MonAlexisYY3800:04:594
02/01/2017 13:45MonAlexisYY9900:06:222
05/01/2017 10:49ThuAlexisYY11300:02:162
05/01/2017 12:12ThuAlexisYY10700:05:412
08/01/2017 15:43SunAlexisYY4000:05:213
09/01/2017 14:12MonAlexisYY11700:02:392
11/01/2017 09:37WedAlexisYY7400:04:332
12/01/2017 15:08ThuAlexisYY2800:02:253
14/01/2017 17:32SatAlexisYY11000:04:175
15/01/2017 15:46SunAlexisYY6800:06:583
15/01/2017 17:38SunAlexis
17/01/2017 17:21TueAlexisYY8300:03:262
18/01/2017 09:24WedAlexis
19/01/2017 17:24ThuAlexisYY5100:06:341
22/01/2017 16:01SunAlexisYY7400:02:091
23/01/2017 11:44MonAlexisYY11600:02:484
24/01/2017 10:04TueAlexisYY7000:02:094
26/01/2017 09:05ThuAlexisYY4400:05:243
26/01/2017 13:04ThuAlexisYY5600:00:455
26/01/2017 15:30ThuAlexisY1100:06:385
26/01/2017 16:06ThuAlexisY4800:00:531
27/01/2017 13:22FriAlexisYY1200:00:455
27/01/2017 17:00FriAlexisYY5800:04:103
28/01/2017 10:40SatAlexisYY2600:01:583
28/01/2017 17:52SatAlexis
29/01/2017 09:08SunAlexisYY7600:01:594
30/01/2017 13:03MonAlexisYY3300:04:373
31/01/2017 09:27TueAlexisYY12200:04:464
01/01/2017 10:00SunAliYY5600:01:401
01/01/2017 14:47SunAliY4500:03:253
01/01/2017 17:13SunAliYY9500:05:564
03/01/2017 11:58TueAliYY6100:03:074
04/01/2017 12:02WedAliYY2800:00:375
04/01/2017 14:49WedAli
05/01/2017 14:42ThuAliY5500:06:103
05/01/2017 15:44ThuAliYY11200:05:174
07/01/2017 12:08SatAliYY5200:05:561
07/01/2017 17:48SatAliYY11800:03:552
08/01/2017 11:00SunAliYY10400:01:493
08/01/2017 12:12SunAliYY6900:02:062
09/01/2017 10:29MonAliY11300:05:433
09/01/2017 13:03MonAliYY2800:04:033
10/01/2017 17:25TueAliYY5000:06:334
11/01/2017 11:05WedAliYY3400:02:071
11/01/2017 12:43WedAliYY4300:03:165
12/01/2017 10:39ThuAliYY1700:00:365
12/01/2017 15:51ThuAliYY6900:02:561
13/01/2017 15:40FriAliYY1300:02:543
14/01/2017 13:35SatAliYY7500:06:165
16/01/2017 09:00MonAliYY5700:01:055
16/01/2017 15:30MonAliYY1100:00:483
18/01/2017 14:58WedAliY4400:05:335
19/01/2017 09:36ThuAliYY6800:06:534
19/01/2017 13:36ThuAliYY3100:00:414
20/01/2017 13:26FriAliYY3200:03:205
20/01/2017 17:42FriAliYY1600:01:064
22/01/2017 16:56SunAliYY12500:02:413
24/01/2017 14:15TueAliYY12200:06:221
27/01/2017 16:01FriAliY9600:05:413
28/01/2017 11:55SatAli
28/01/2017 16:40SatAliYY5200:03:595
29/01/2017 10:20SunAliYY7000:04:353
30/01/2017 11:26MonAliYY12100:02:301
30/01/2017 12:23MonAliYY12200:03:013
30/01/2017 15:51MonAliYY9900:02:272
31/01/2017 09:08TueAli
03/01/2017 10:58TueDanYY8100:06:465
03/01/2017 13:12TueDanYY2300:00:333
05/01/2017 17:38ThuDanYY4300:01:113
06/01/2017 11:29FriDanY2000:06:501
06/01/2017 15:12FriDanYY5800:02:255
06/01/2017 17:00FriDanYY4600:02:432
07/01/2017 10:23SatDanYY12400:06:185
07/01/2017 11:36SatDanY4100:00:351
07/01/2017 13:45SatDanYY11900:02:113
09/01/2017 11:25MonDanYY1400:05:132
09/01/2017 12:33MonDanYY3300:05:225
09/01/2017 17:21MonDanYY11900:01:493
10/01/2017 13:13TueDanYY7500:03:061
11/01/2017 10:20WedDanYY4500:01:403
12/01/2017 16:52ThuDanYY6400:04:592
13/01/2017 09:21FriDanYY2600:00:384
13/01/2017 09:56FriDanYY5300:05:304
14/01/2017 14:57SatDanYY7700:00:475
14/01/2017 17:19SatDanYY8200:02:541
17/01/2017 13:30TueDanYY5900:06:323
18/01/2017 10:16WedDanYY7400:05:563
18/01/2017 17:18WedDanYY9700:01:165
19/01/2017 09:02ThuDanYY7200:00:413
19/01/2017 16:40ThuDanY9400:00:384
21/01/2017 15:47SatDanYY3100:06:561
22/01/2017 09:11SunDanYY5500:06:365
23/01/2017 11:32MonDanYY8000:00:474
26/01/2017 12:50ThuDanY2900:04:314
27/01/2017 09:10FriDanY3700:06:225
27/01/2017 11:09FriDanYY8100:06:513
28/01/2017 14:19SatDanYY11400:04:375
29/01/2017 13:37SunDanYY7100:00:392
29/01/2017 16:10SunDanYY7200:04:455
30/01/2017 15:00MonDanY2300:03:143
02/01/2017 09:38MonDavidYY2200:04:252
02/01/2017 11:47MonDavidY11200:02:513
03/01/2017 11:38TueDavidYY9800:01:233
03/01/2017 13:35TueDavidYY12400:01:055
03/01/2017 16:29TueDavidYY10300:02:581
04/01/2017 10:27WedDavidYY7800:03:232
04/01/2017 11:18WedDavidYY7800:03:333
04/01/2017 17:35WedDavidYY2900:02:254
06/01/2017 10:32FriDavidYY8400:03:341
07/01/2017 13:26SatDavidYY6700:01:204
08/01/2017 12:48SunDavidYY11300:03:104
10/01/2017 12:27TueDavidYY9200:06:051
11/01/2017 15:12WedDavidYY5200:00:355
11/01/2017 17:48WedDavidYY3000:04:452
13/01/2017 12:31FriDavidYY4500:01:384
15/01/2017 15:01SunDavid
16/01/2017 12:28MonDavidYY11300:02:062
16/01/2017 13:03MonDavidYY10600:04:382
16/01/2017 16:35MonDavidYY7300:03:534
17/01/2017 11:42TueDavidYY10100:06:342
17/01/2017 14:31TueDavidYY11600:02:234
18/01/2017 11:51WedDavidYY9600:02:562
18/01/2017 11:58WedDavidYY11000:02:371
18/01/2017 12:48WedDavidYY11700:00:382
18/01/2017 16:12WedDavidYY4700:04:544
19/01/2017 10:19ThuDavidYY9800:04:291
19/01/2017 15:34ThuDavidYY11600:06:425
21/01/2017 16:20SatDavidYY4500:01:291
21/01/2017 17:11SatDavidYY2600:02:331
22/01/2017 11:55SunDavidY12200:04:141
22/01/2017 14:49SunDavidYY5400:02:304
23/01/2017 16:01MonDavidYY7200:02:013
23/01/2017 16:45MonDavidYY9700:05:324
25/01/2017 11:42WedDavidYY10800:03:393
25/01/2017 14:26WedDavidYY7200:06:063
25/01/2017 15:05WedDavidYY5400:01:294
26/01/2017 09:51ThuDavidYY9700:03:582
26/01/2017 14:26ThuDavidYY11300:03:562
26/01/2017 15:21ThuDavidYY8100:00:334
27/01/2017 17:42FriDavidYY6200:02:501
28/01/2017 09:12SatDavidYY7400:05:271
28/01/2017 11:21SatDavidYY4400:06:102
29/01/2017 12:46SunDavidYY2500:03:595
29/01/2017 13:00SunDavidYY3700:04:305
30/01/2017 14:09MonDavidYY12300:02:563
30/01/2017 16:19MonDavidYY2900:03:591
31/01/2017 14:05TueDavidYY12500:04:454
02/01/2017 09:05MonHarpreetYY7900:04:432
02/01/2017 15:36MonHarpreetYY5300:06:152
03/01/2017 09:10TueHarpreetYY2400:02:133
03/01/2017 10:37TueHarpreetYY7300:03:033
04/01/2017 13:32WedHarpreetYY4400:01:051
05/01/2017 11:49ThuHarpreetYY12400:00:334
05/01/2017 16:27ThuHarpreetYY11000:06:101
06/01/2017 13:58FriHarpreetYY3100:06:355
06/01/2017 17:22FriHarpreetYY8800:02:332
07/01/2017 17:03SatHarpreetYY10000:02:425
08/01/2017 09:24SunHarpreetYY12300:05:461
08/01/2017 10:42SunHarpreetYY8600:04:134
10/01/2017 10:35TueHarpreet
10/01/2017 14:09TueHarpreetYY10600:02:271
10/01/2017 16:00TueHarpreetYY9000:05:232
12/01/2017 13:42ThuHarpreetYY5200:00:545
14/01/2017 11:32SatHarpreetYY8100:06:202
14/01/2017 12:05SatHarpreetYY6100:06:325
14/01/2017 15:54SatHarpreetYY8800:00:505
15/01/2017 16:40SunHarpreetYY6700:04:584
16/01/2017 10:52MonHarpreetYY3300:03:312
16/01/2017 14:02MonHarpreetYY2300:06:111
17/01/2017 14:00TueHarpreetYY3200:01:275
20/01/2017 12:27FriHarpreetYY4600:05:012
21/01/2017 09:20SatHarpreetYY8100:02:142
22/01/2017 11:39SunHarpreetYY9200:02:514
23/01/2017 09:51MonHarpreetYY7400:04:582
23/01/2017 11:00MonHarpreetYY7400:04:142
23/01/2017 13:37MonHarpreetYY2600:06:461
24/01/2017 09:12TueHarpreetYY10200:06:224
24/01/2017 16:45TueHarpreetYY7100:05:421
25/01/2017 12:12WedHarpreetYY5600:05:375
28/01/2017 13:17SatHarpreetYY1200:05:194
29/01/2017 14:49SunHarpreetY7600:04:411
31/01/2017 14:44TueHarpreetYY11000:01:212
31/01/2017 16:09TueHarpreetYY7600:01:201
02/01/2017 12:20MonMarthaYY6500:05:104
03/01/2017 11:06TueMarthaYY5500:00:422
03/01/2017 14:03TueMarthaYY11900:02:024
04/01/2017 16:48WedMarthaYY9900:05:235
06/01/2017 09:08FriMarthaYY2000:01:175
06/01/2017 12:05FriMarthaYY10100:04:512
09/01/2017 11:05MonMarthaYY3800:01:202
10/01/2017 09:00TueMarthaYY9300:05:025
10/01/2017 11:29TueMarthaYY7400:06:472
11/01/2017 09:48WedMarthaYY6300:06:052
11/01/2017 12:20WedMarthaYY7100:06:503
11/01/2017 13:55WedMarthaYY5000:03:583
12/01/2017 11:06ThuMarthaYY11300:05:054
12/01/2017 16:46ThuMartha
13/01/2017 11:09FriMarthaYY7700:01:202
13/01/2017 14:02FriMarthaYY3900:05:105
13/01/2017 15:14FriMarthaYY5600:03:252
14/01/2017 09:14SatMarthaY12000:01:435
15/01/2017 11:38SunMarthaYY11700:04:463
16/01/2017 18:00MonMarthaYY2900:03:234
17/01/2017 12:38TueMarthaYY8100:02:382
18/01/2017 17:26WedMarthaYY6700:06:155
19/01/2017 12:28ThuMarthaYY1300:06:071
19/01/2017 13:14ThuMarthaYY9500:01:282
19/01/2017 14:22ThuMarthaYY11300:04:324
20/01/2017 09:46FriMarthaYY6000:04:053
21/01/2017 10:14SatMarthaYY6500:02:442
21/01/2017 12:02SatMarthaYY11400:00:381
21/01/2017 17:26SatMartha
22/01/2017 09:48SunMarthaYY6300:01:041
23/01/2017 12:43MonMartha
23/01/2017 17:44MonMarthaYY8200:02:251
24/01/2017 15:48TueMarthaYY1900:04:314
24/01/2017 17:54TueMarthaY2400:05:202
25/01/2017 10:27WedMarthaYY5700:04:343
25/01/2017 12:21WedMarthaY12100:06:411
27/01/2017 09:54FriMarthaYY11500:02:402
27/01/2017 15:23FriMarthaYY4200:02:321
29/01/2017 15:44SunMarthaYY6600:00:593
29/01/2017 17:52SunMarthaYY4700:03:213
30/01/2017 09:53MonMarthaYY9800:04:261
30/01/2017 10:27MonMarthaY2900:06:253
30/01/2017 16:49MonMarthaYY7100:00:492
30/01/2017 17:12MonMarthaYY5400:04:305
30/01/2017 17:29MonMarthaYY1400:05:022
01/01/2017 11:15SunRuvimbo
01/01/2017 12:40SunRuvimboYY1900:02:035
02/01/2017 12:59MonRuvimboYY10900:02:331
02/01/2017 13:13MonRuvimboYY5500:03:232
02/01/2017 14:22MonRuvimboYY1900:03:353
04/01/2017 14:25WedRuvimboYY3500:04:274
05/01/2017 15:31ThuRuvimboYY10500:05:285
06/01/2017 16:27FriRuvimboYY7700:06:382
08/01/2017 16:37SunRuvimboYY6100:00:533
09/01/2017 11:48MonRuvimbo
09/01/2017 17:28MonRuvimboYY6100:06:534
10/01/2017 16:42TueRuvimboYY4200:06:151
11/01/2017 11:36WedRuvimboYY3100:01:201
11/01/2017 14:19WedRuvimboYY4800:01:492
11/01/2017 14:28WedRuvimboYY11300:05:451
11/01/2017 16:17WedRuvimboYY10300:04:485
12/01/2017 09:57ThuRuvimboYY12400:02:114
14/01/2017 10:01SatRuvimboYY2200:03:233
14/01/2017 12:43SatRuvimboYY7100:01:033
15/01/2017 13:53SunRuvimboYY1800:02:431
17/01/2017 15:21TueRuvimboYY9200:04:173
17/01/2017 16:29TueRuvimboYY6200:02:133
20/01/2017 14:03FriRuvimboYY6900:04:185
21/01/2017 10:53SatRuvimboY5500:02:561
22/01/2017 14:22SunRuvimboY7100:04:582
24/01/2017 09:54TueRuvimboYY12000:04:213
25/01/2017 14:11WedRuvimboYY11000:04:453
26/01/2017 11:19ThuRuvimboYY5300:03:335
27/01/2017 13:03FriRuvimboY5100:02:091
27/01/2017 14:45FriRuvimboYY7500:06:081
28/01/2017 15:53SatRuvimboY8500:04:455
29/01/2017 10:52SunRuvimboY10900:00:321
01/01/2017 11:57SunSimonYY2400:04:265
01/01/2017 13:42SunSimonYY2400:02:131
04/01/2017 09:31WedSimonYY6900:05:525
05/01/2017 09:25ThuSimonYY4200:02:015
06/01/2017 14:32FriSimonYY5600:03:412
07/01/2017 09:07SatSimon
07/01/2017 16:07SatSimonYY9800:06:155
08/01/2017 13:17SunSimonYY8800:01:215
09/01/2017 09:24MonSimonYY8400:01:385
09/01/2017 15:43MonSimonY5700:06:201
10/01/2017 14:32TueSimonYY6700:05:252
10/01/2017 17:39TueSimonY8900:02:423
11/01/2017 17:22WedSimonYY9500:05:491
12/01/2017 13:03ThuSimonYY2500:00:474
15/01/2017 09:50SunSimonYY7000:04:591
16/01/2017 14:39MonSimonYY9600:05:502
16/01/2017 17:42MonSimonYY10900:04:234
18/01/2017 12:37WedSimonYY11000:03:523
19/01/2017 11:25ThuSimonYY12000:06:141
20/01/2017 11:24FriSimonYY5900:06:163
22/01/2017 17:47SunSimonYY11000:03:033
24/01/2017 11:11TueSimonYY8700:00:454
24/01/2017 12:25TueSimonYY12200:04:092
25/01/2017 09:33WedSimonY6700:02:322
25/01/2017 11:54WedSimonYY9900:01:274
25/01/2017 15:53WedSimonYY3000:00:451
26/01/2017 10:50ThuSimonYY4700:00:391
30/01/2017 12:44MonSimon
31/01/2017 11:35TueSimonYY7100:00:323
31/01/2017 12:00TueSimonYY5400:00:533
31/01/2017 12:37TueSimonYY7400:06:013
31/01/2017 15:38TueSimonY7100:01:112
31/01/2017 17:08TueSimonYY6600:02:012
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